Frequently Asked Questions and their Answers

Q: How do I change my delivery address?

A: If you would like to change your delivery address please contact us via email or telephone after you have placed your order.


Q: Why do Gelled plates take longer to produce?

A: Our gel plate production can take a couple of days due to high demand.  However we will try to ship these plates out sooner than possible but we usually say to allow up to around 7 days for delivery.


Q: How can i space my registration?

A: Please see examples below

Q: Do you take telephone orders?

A: We sure do, Please call and speak to one of our friendly staff.

Q: Do you discount for regular, trade, or bulk orders?

A: Yes of course we do, please call or email so we can discuss you’re requirements.


Q: How do I cancel an order?

Your right to cancel an order ends 24hrs after the order is placed.

There are some orders where you won’t have the right to cancel, These include items that are bespoke or personalised.

Number Plates are a bespoke item, therefore we are unable to offer a full refund, we can however refund the cost of your postage, accessories, and fitting kits if they are unused/unopened.

Q: Do your plates include your legal details?

A: They certainly do in tiny writing at the bottom right of the plate. The details are
“FULLHOUSECUSTOMS SL3 7RR BSAU 145d” . This is a legality  as it means the police or authorities can check if they are genuine and your vehicle will pass the MOT check. We do not use this for advertising that’s why we keep it so small.

Q: Do I Need To Send In Documents?

A: Yes! we know it can be a pain however this is a legal requirement

Legally required documents we can accept to confirm your identity.

We need to see one document to confirm your identification (This is the identification for the person placing the order)

  1. Driving license, whether or not issued in the United Kingdom (UK) (with or without a photo)
  2. A bill issued by your electricity, gas or water supplier, a landline telephone bill, or a council tax bill (current within the last six months) or rates bill (in Northern Ireland only)
  3. A bank or building society statement
  4. A passport, whether or not issued in the UK
* a national identity card issued by the government of a state or territory other than the UK
  5. A debit or credit card issued by a bank or building society
  6. A police warrant card
 or an armed forces identity card


Legally required documents we can accept to confirm your entitlement.

We need to see one document to confirm entitlement for the registration number (this document doesn’t need to match the I.D of the person placing the order, for instance if you are placing the order for someone else)

  1. Vehicle registration certificate (V5C or V5CNI)
  2. New keeper supplement (V5C/2 or V5C/2NI)
  3. Certificate of entitlement (V750 or V750NI) to the number
  4. Retention document (V778) – not applicable in Northern Ireland
  5. A renewal reminder for vehicle tax or SORN (V11 or V11NI)
  6. Temporary registration certificate (V379 or V379NI)
  7. A number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
  8. An electronic number plate authorisation certificate (eV948)
  9. A letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate

Q: How do I send my documents ?

A: We need to see original documents, they can be clearly scanned or photographed and sent via post, or email.

  • Scanned image (Clear Full front cover) Please send to the following email address info@fullhousecustoms.com
  • Photographed image (Clear Full front cover) Please send to the following email address info@fullhousecustoms.com

Displaying legal number plates

Only outlets registered on the DVLA number plates R.N.P.S system can legally supply number plates. If you don’t have legal number plates fitted to your vehicle it could fail the MOT and attract the attention of the police

Rules for the display of legal number plates.


All number plates must be displayed in accordance with The Road Vehicles (Display of Registration Marks) Regulations 2001 (obtainable from Her Majesty’s Stationery Office). are set out in law, briefly these are: -


* A number plate must be displayed at the front and rear of motor vehicles (with some exceptions).
* Number Plates must be easy to read and meet the British Standard.
* Lettering should be black on a white plate at the front and a yellow at the rear.
* The background surface should be reflex-reflecting but the characters must not.
* There are separate requirements for traditional number plates displayed on vehicles constructed before 1 January 1973.
* Lettering and spacing must be of a set size. They must conform to one of the groups shown at:- Number plates fitted after 1 September 2001 or Number plates fitted before 1 September 2001.

The law states that:

* You must not alter, rearrange or misrepresent the letters or numbers
* Characters must not be moved from one group to the other (e.g. A242 ABC must not be displayed as A242A BC).
Offences may result in any or all of the following:

* A fine of up to £1,000
* The registration mark may be WITHDRAWN
* The vehicle may FAIL the MOT test

, full details of the requirements regarding the number plate law are included in The Road Vehicles (Display of Registration Marks) Regulations 2001. For more information click here.